Support Site Bugs / Feature Requests
- Thread starter Makasene
- Start date
tajhay
💙💚❤️
A lot of underlying data on this site has changed in the past week, so if its just recently become slow, itll most likely be due to your browser cache. I need anyone who reports slow issues to atleast:
1) try atleast two different browsers on the same device
2) try on wifi and mobile ph connection
3) reset cache
provide all this info and results of the above before asking for assistance.
tajhay
💙💚❤️
Just an update on the slowness issue. It appears that the problem is not related to the site itself but rather to DNS servers in NZ over the past few days. Further testing yesterday revealed that some DNS servers in New Zealand were either down or unreachable.
DNS servers are responsible for resolving web addresses and routing traffic across the internet via the closest points. For example, someone connecting from New York might route through DNS servers in NYC, USA → LA, USA → Auckland, NZ → Brisbane, AU.
The web server itself is located in Brisbane, AU. The DNS servers used is based on your own ISPs.
If people are still experiencing slowness, I will NEED the following tests done on their end. Without this information i cannot provide any assistance and requires me to look for a needle in a haystack and wastes a lot of time.
1) State which device (IOS/Android, Phone Model/Desktop)
2) State they have tested the site on the device that is slow on WIFI as well as mobile connection. Results.
3) State the browser they are using. Confirm that they have tested site on another browser on the device that is slow. Results.
4) Location
5) Confirm that they have tested an australian site i.e. news.com.au, couriermail.com.au. Results.
6) If you have a VPN, could you connect to a server in AU and try the site on same device, with the same mobile connection.
Aus based users would NOT be routed via NZ DNS Servers, as it makes no sense to go a longer route than needed. If there are any AU or Asia based users who are experiencing slowness, the information above would be appreciated too.
Edit - Yesterday NZ was red/DNS could not be resolved.
DNS servers are responsible for resolving web addresses and routing traffic across the internet via the closest points. For example, someone connecting from New York might route through DNS servers in NYC, USA → LA, USA → Auckland, NZ → Brisbane, AU.
The web server itself is located in Brisbane, AU. The DNS servers used is based on your own ISPs.
If people are still experiencing slowness, I will NEED the following tests done on their end. Without this information i cannot provide any assistance and requires me to look for a needle in a haystack and wastes a lot of time.
1) State which device (IOS/Android, Phone Model/Desktop)
2) State they have tested the site on the device that is slow on WIFI as well as mobile connection. Results.
3) State the browser they are using. Confirm that they have tested site on another browser on the device that is slow. Results.
4) Location
5) Confirm that they have tested an australian site i.e. news.com.au, couriermail.com.au. Results.
6) If you have a VPN, could you connect to a server in AU and try the site on same device, with the same mobile connection.
Aus based users would NOT be routed via NZ DNS Servers, as it makes no sense to go a longer route than needed. If there are any AU or Asia based users who are experiencing slowness, the information above would be appreciated too.
Edit - Yesterday NZ was red/DNS could not be resolved.
Worried2Death
Contributor
Getting thread post notification emails even though its turned off. Setting give an error " You must enter a valid value" There's no empty fields...
tajhay
💙💚❤️
Yeah its a known issue. Can you click on this link and when shown the prompt click on proceed. It will ensure that all prior threads you were watching before you updated your preferences will also adhere to the no email setting.
Legend thanks mate
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