Email received ex club today
Thank you to all who attended our Member Appreciation Round game yesterday. While the result and weather may not have been ideal, it’s been fantastic to maintain a strong position in the top four — something we can all be proud of.
I’m reaching out to acknowledge and address the feedback we’ve received regarding the Lilyworld pre-game event.
In the Game Day Guide sent on Thursday 22 May, the Lilyworld event was promoted as running from 3:00pm to 5:00pm with complimentary bubbles and smoked chicken or brisket available. Unfortunately, we did not include important context that the food and beverage offering was subject to availability, nor did we outline the redemption process clearly — and for that, we apologise.
Our small team of three dedicated significant time to planning and executing this event, including estimating attendance numbers for catering purposes. On game day, we quickly realised our estimate was well below the actual turnout. We responded by working with the stadium to triple our food order on the spot to accommodate as many members as possible.
Despite these efforts, we experienced high volumes of attendees arriving at different times, which resulted in long queues and understandable frustration. In hindsight, we should have better managed expectations and communication around availability, dietary options, and event timing.
Regrettably, the situation led to a number of our team members and stadium staff being subjected to inappropriate and unacceptable behaviour from some attendees. While we take full responsibility for the planning shortcomings, we ask that all feedback be delivered respectfully. No one should experience abuse in the course of trying to provide a positive experience for others.
On a more positive note, we’d like to acknowledge and congratulate all our prize winners from the Member Appreciation Round. Your reactions and enthusiasm were a real highlight for us and a reminder of why we do what we do.
If you have constructive feedback regarding the game day experience, Lilyworld event, or any other aspect of our Member Appreciation Round (beyond the food and beverage issues already addressed), I encourage you to reply directly to this email. Your insights help us continue to improve and evolve our offerings.
Finally, we’re working on a member-exclusive meet and greet in the near future — details to follow soon. We appreciate your continued support and patience as we work to deliver the best experience possible for our members.
Thank you again, and as always — Up the Wahs/Go the Warriors!
Ngā mihi nui,
www.oneroof.co.nz